Last Updated: 18 Oct 2025

Welcome to Pearlys Agency. By accessing or using our website www.pearlysagency.com, or engaging our services, you agree to the following Terms of Service. Please read this agreement carefully.

1. Services Provided

Pearlys Agency offers digital marketing, social media management, strategy consulting, and related services as outlined on our website or in client proposals. All services are delivered based on agreed terms between Pearlys Agency and the client.

2. Use of Website

You agree to use this website for lawful purposes only. You must not:

• Attempt to gain unauthorized access to our systems
• Use our content for commercial purposes without consent
• Submit false or misleading information through any contact forms

3. Quotes, Payments & Contracts

• All project terms, pricing, and timelines are discussed and agreed upon before work begins.
• Payments may be requested upfront or in milestones, depending on the service type.
• Failure to complete payment may result in suspension or termination of services.

4. Client Responsibilities

If you engage our services, you agree to:

• Provide accurate information and required access (e.g., social media accounts, brand assets)
• Respond to communication in a timely manner
• Refrain from requesting unlawful or prohibited marketing activity

5. Cancellations & Refunds

• Project cancellations must be requested in writing.
• Refunds are assessed on a case-by-case basis depending on work already completed.
• Retainer or monthly service payments are non-refundable once services have commenced.

6. Intellectual Property

• All content, strategies, and materials created by Pearlys Agency remain our property until full payment is received.
• After completion and payment, ownership of delivered assets may be transferred to the client, unless otherwise agreed.

7. Limitation of Liability

Pearlys Agency is not responsible for:

• Losses resulting from third-party platform changes (e.g., Instagram, Facebook, Google)
• Downtime, account restrictions, or unforeseen external events
• Results that depend on market conditions, algorithm changes, or user behavior

We provide best-effort services but do not guarantee specific outcomes such as follower count or revenue increase.

8. Confidentiality

We respect client privacy. All shared information, strategies, and account credentials are treated as confidential.

9. Policy Changes

We may update these Terms of Service when necessary. Continued use of our website or services implies acceptance of any updates.

10. Contact

For questions about these Terms, contact:

Pearlys Agency
Toronto, ON, Canada
📩 contact@pearlysagency.com